Legal

Refund Policy

Last updated: 1 January 2026

Refund Eligibility at a Glance

  • →Before exam-date alignment form submission → eligible for refund (after verification).
  • →After alignment form submission → refunds generally not permitted.
  • →After iPaper™ is delivered → no refund under any circumstances.
  • →After iFest™ has started → no refund under any circumstances.
  • →Payment gateway charges and GST are non-refundable in all cases.

Our Commitment

At iClarity AI Labs, we design iClarity48™ with care, responsibility, and ethical intent — keeping student well-being and clarity at the centre of everything we do.

Because iClarity48™ involves time-bound, exam-specific planning, limited-capacity sessions, and personalised coordination, our refund policy is structured to be fair, transparent, and practical for all parties.

We strongly encourage parents and students to read this policy carefully before making a purchase.

Nature of the Product

iClarity48™ is a time-sensitive, exam-aligned academic support program that includes personalised exam-date alignment, limited-capacity iFest™ sessions, AI-generated iPaper™ delivered at a fixed time, and advance planning with subject experts and psychologists.

Once access is confirmed, seats, expert availability, and resources are reserved specifically for the student.

Refund Eligibility

Stage 1 — Before Exam-Date Alignment Is Completed

If you request a refund before submitting the exam-date alignment form or being assigned to an iFest™ session, you may be eligible for a refund after a brief verification.

Stage 2 — After Exam-Date Alignment Is Completed

Once the exam-date alignment form is submitted and the student is mapped to a specific iFest™ session, refunds are generally not permitted — planning and seat allocation begin immediately.

Stage 3 — After iPaper™ Is Delivered

Once iPaper™ (AI-predicted paper with solutions) is delivered — typically 48 hours before the exam — no refunds will be issued. The core digital component of iClarity48™ has been accessed.

Stage 4 — After iFest™ Has Started

Once any part of the iFest™ live program has commenced, no refunds will be provided under any circumstances.

Refund Amount & Deductions

If a refund is approved, the amount refunded will be net of applicable payment gateway charges and taxes (including GST) already deducted or remitted. Payment gateway charges and government taxes are non-refundable, as they are not retained by iClarity AI Labs. The remaining eligible amount, if any, will be refunded to the original mode of payment within the stated processing timeline.

Exceptional Circumstances

We understand that unforeseen situations may arise. Refund requests due to genuine exceptional circumstances (such as verified medical emergencies) may be reviewed at our sole discretion, provided sufficient documentation is shared.

Approval of such requests is not guaranteed and will be evaluated case-by-case.

Non-Refundable Scenarios

Refunds will not be provided for:

  • change of mind after alignment
  • inability to attend iFest™ due to personal scheduling issues
  • dissatisfaction based on expectations not aligned with the program's stated scope
  • technical issues caused by the user's device, internet, or connectivity
  • non-attendance despite access being provided

How to Request a Refund

To request a refund (where applicable), email info@iclarity48.com with the subject line iClarity48™ Refund Request and include:

  • purchaser's name
  • order details (Invoice & Order ID)
  • registered phone number / email
  • original mode of payment
  • exam name
  • reason for refund request

Our team will acknowledge your request within 7–10 working days.

Important Disclaimer

iClarity48™ is designed to support students during the final 48 hours by reducing stress, improving clarity, and enabling better exam-time decision-making. It does not guarantee ranks, marks, admissions, or outcomes and does not replace long-term preparation.

Final Note

Our refund policy exists to balance:

  • student and parent fairness
  • limited expert capacity
  • ethical delivery
  • responsible system design

We appreciate your trust in iClarity AI Labs and your shared commitment to healthier exam experiences.